Frequently Asked Questions
Everything you need to know about styling your space with New Hall Interiors.
What are your standard shipping times for furniture and decor?
Small decor items typically ship within 3-5 business days. For larger furniture pieces, please allow 2-4 weeks for delivery via our specialized white-glove courier service to ensure your items arrive in perfect condition.
Do you offer international shipping?
Currently, New Hall Interiors ships exclusively within the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.
What is your return policy for home furnishings?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that custom-made upholstery and 'Final Sale' items are not eligible for return.
How can I track the status of my order?
Once your order has been dispatched, you will receive an email notification containing a tracking link. You can also monitor your order status by logging into your account on our website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger furniture purchases.
Are your wood products sustainably sourced?
Yes, sustainability is a core value at New Hall Interiors. We prioritize working with manufacturers who use FSC-certified timber and eco-friendly finishes to ensure our furniture is as kind to the planet as it is to your home.