Returns & Exchanges
At New Hall Interiors, we want you to love your home; if you are not completely satisfied with your purchase, you can return eligible items within 30 days of delivery for a full refund. Please ensure all furniture and decor items are returned in their original packaging and in unused condition.
Initiate Your Request
Visit our online returns portal or contact our customer support team with your order number and the reason for your return.
Prepare Your Package
Carefully repackage the item in its original box with all protective padding to ensure it arrives back at our warehouse safely.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the item, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing